Aspen Heights is also providing a branded Communiqué App to their residents
WILMINGTON, NC – August 24, 2016 – Epproach Communications, the leading provider of scalable, high-capacity WiFi and data networks, is providing managed WiFi services to Aspen Heights, a luxurious condominium complex for students based in Wilmington, NC.
“In student housing, the number one thing students care about is their internet,” Ashley Isbrecht, Assistant General Manager of Aspen Heights, said. “That’s why we wanted to choose a company that realizes this need and is there to support our residents with all of their WiFi needs and questions.”
In order to provide their residents with the fastest, most reliable internet speeds on the market today, Aspen Heights chose Epproach Communications to install Enterprise Grade 802.11 AC wireless access points across the community. The Epproach system provides service in individual condominiums and all common areas. Residents are able to securely connect to high-speed wireless internet using a state-of-the-art managed WiFi system that is monitored and supported 24/7/365. This system gives residents the ability to connect securely across multiple devices and stream video in an instant.
Isbrecht said that Epproach’s dedicated customer support has been a major asset to the residents of Aspen Heights. “The fact that the residents are able to call the Epproach support line and talk to a real person makes a huge impact on the students,” Isbrecht said. “They are always pleasantly surprised by how friendly and helpful the staff is and how easily they can fix an issue over the phone.”
Fast, reliable internet speeds have been incredibly valuable to the residents as well, according to Isbrecht. “We’ve had residents who have said it’s the fastest WiFi they’ve ever had,” Isbrecht said. “Their friends who live in other places will come over just so they can use our WiFi!”
Residents, like Anna Blake, certainly take advantage of the fast speeds. “I connect to the WiFi using 5 different devices,” Blake said. “I have fast speeds on every device and I’ve never had any issues with the service.”
Included inside the Epproach Managed WiFi Solution is the Epproach Launch Booth, which was employed at Aspen Heights a few days after the site went online. The Epproach Launch Booth is staffed by Epproach support technicians who set up on-site to assist residents and staff with any internet questions they may have. “It is always helpful to put a face to the name,” Isbrecht said. “Epproach has such interactive customer service that our residents always feel comfortable in knowing that they are there to help at any time.”
Aspen Heights also chose to implement the Communiqué App at their property, branding the App as Aspen Height’s own. The Communiqué App is a state-of-the-art mobile communication service included inside the Epproach Managed WiFi Solution, allowing property staff to quickly and effectively reach residents. “We’re really excited to use the App to better communicate with all of our residents,” Isbrecht said.
Isbrecht also said that Epproach’s attention to customer service has been one of the company’s standout attributes. “Epproach seems to always be improving and growing, but never losing sight of the customer service side of things,” Isbrecht said. “Sometimes companies tend to grow so quickly that they cannot keep up with all angles of the business, but Epproach does a great job at balancing this. They are giving more and more to our residents everyday while always being there for them.”
Marty Hollingsworth, CEO of Epproach Communications, said he is excited to be providing managed WiFi services to Aspen Heights. “Aspen Heights has been outfitted with the latest and greatest solution set from Epproach,” Hollingsworth said. “We’re thrilled that the student residents of this brand new complex will be connecting to our WiFi networks.”
About Epproach Communications
Epproach Communications is the premier provider of scalable, high-capacity WiFi networks for multiple dwelling units, including retirement communities, resorts, student housing and apartment communities. Epproach provides the latest technology in a total turnkey solution that is tailored to the specific needs of their clients. A proactive, 24/7/365 support team offers support to staff and direct to end users. For more information visit www.epproach.net or call 910-202-4700.
About Aspen Heights
Truth: Aspen is the best and, if you’re reading this, you’re also the best. What does the best include? Your own personal house in our community! And a monthly rate that includes cable & WiFi, landscaping & lawn care, pest control, a mounted flat screen TV, brand new appliances, parking, and access to every amenity on the property. Plus… we’re pet friendly! The only things you would be responsible for are your utilities and your Netflix subscription! Interested? For more information visit http://www.myaspenheights.com/our-locations/wilmington/.