Lay back and relax - we’re pro’s at managing your community’s WiFi.
Epproach is the leading provider of scalable, high-capacity WiFi and Internet networks for the multi-family residential community. We provide turnkey design, installation and ongoing support and management services to communities nationwide. By leveraging the very latest cloud-based technology, we give residents Gigabit speeds with the ability to connect dozens of devices at once through fiber optic services.
Through a proven three-pronged approach, we build and design your community networks from the ground-up, with certified support technicians on-hand at every step. Our in-house support team is renowned in the industry for its superior customer service reputation. By providing a direct support line and a dedicated technician to each site, we can ensure fast and reliable WiFi service to each resident.
WiFi from the ground up.
Proactive monitoring of each network.
Behind each network we install is a team of certified support technicians who manage and monitor the network’s connectivity and speeds 24/7, every day of the year. Our cloud-based technology allows support technicians to access equipment remotely, ensuring quick fixes to resident service issues. By proactively managing and monitoring the WiFi system, we can anticipate service issues before they even occur.
We even provide our state-of-the-art ePortal to property management teams, giving them a bird’s-eye view of their community’s Internet usage, complete with a comprehensive web analytics dashboard.
Personal area networks for residents.
Epproach provides personal VLAN networks to each unit in a community. Residents can connect to both a CommunityWide network as well as their own UnitSpecific network.
• Communicate with your wireless devices
(wireless printers, Apple TVs, Google Chromecasts)
• Increased security
• Ease of use
Our WiFi property management system integrates with your back-office leasing system to seamlessly onboard residents, making it easier than ever to deploy the Epproach WiFi solution across the community.
The onboarding process is a no-hassle solution for property management. As soon as a resident moves in, the system automatically sets up his or her account and sends out an email with WiFi log in credentials. No additional work for property staff – we handle it all.
24/7/365 Customer Support
The best in the business.
MANY WAYS TO GET IN TOUCH.
- Toll-free 24/7/365 phone line
- One-click email
- Online resident ePortal
- Epproach smartphone App
- Live chat with a technician
- Residents can check status of service tickets online via resident ePortal
- Property management can monitor community-wide service tickets via ePortal
- Complete as-built documentation for each site’s entire system
- Bypass the front office with support provided directly to residents
- Comprehensive WiFi orientation sessions for the community
- Printed materials, magnets and more to educate residents
- Launch parties held on-site hosted by the Epproach team
- Engage onsite residents in system support through our Ambassador Program
- Each site managed by your own dedicated customer service technician
Seamless resident onboarding.
Interactive resident programs.
Proof of our superior customer service from all sectors of the industry.
“The Epproach WiFi has been amazing for EnVision and has helped to put my renewals at 25% ahead of this time last year. Our previous system was about 5 years old, and this new system has been exceptionally better service for our residents. It has saved the staff time dealing with issues with the previous system and has allowed our residents to have a dependable fast service. The customer service has been outstanding, and the conversion was seamless. I highly recommend the Epproach solution to any apartment community looking for the best possible service available.”
– Brandon Luck, Property Manager, EnVision Apartments / Student Housing
“The Epproach installation has been by far the smoothest and easiest process I have ever been apart of. The technicians who came and installed the WiFi were all clean-cut, friendly and appropriate. The support staff has also made it extremely simple to troubleshoot any issues we may have. Overall, I’ve been very pleased with Epproach.”
– Amy Chick, Community Director, Ardmore King’s Grant / Traditional Housing
“I have always been impressed with this system – it has performed basically error free for nearly 2 years, and it has performed as advertised. Equally important, I have been totally impressed with the support staff. Their attention to details for their customers’ concerns, and their in-depth technical knowledgeable is commendable. HATS OFF to you and your well run company. So nice to deal with an efficient company that addresses the needs of their customers in a fast and efficient manner. “
– Gary Larson, Property Manager, Pine Knoll Townes II / Resort
“Epproach provides dedicated 24/7 support direct to the residents, which frees up our staff to focus on their primary responsibilities of caring for residents. The support the team at Epproach has provided, from installation to service after the fact, has been phenomenal.”
– Rick Hatch, Director of Technology, Friends’ Homes of Greensboro / Retirement Community
…but that’s not all.
The Epproach team is one of the most respected customer service providers in the industry. See more great testimonials here.