The Resort and Marina is a popular spot for vacationers during the summer season
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WILMINGTON, NC – November 11, 2016 – Epproach Communications, the leading provider of scalable, high-capacity WiFi networks, is providing managed WiFi services to Hilton Head RV Resort and Marina, a popular vacation destination on Hilton Head, SC.
“Having trees is a big problem for WiFi in RV parks and that was the biggest issue that scared everyone away,” Butch Puplava, Manager of the Owner’s Association for the SC-based vacation property said. “I’ve looked at many different systems, and nothing really stuck until I saw Epproach’s outdoor system. I said, ‘this is exactly what we need’.”
Epproach Communications installed enterprise-grade, outdoor-based wireless radios for residents and guests of Hilton Head Harbor RV Resort & Marina. These radios provide high-speed, reliable wireless internet service, allowing guests to connect to secure, best-in-class networks. Epproach’s dedicated support technicians provide 24/7/365 on-call service to the property, while a lead technician provides an enhanced level of support and care to the property staff.
Puplava was initially concerned that the wireless radio equipment could detract from the island resort’s aesthetics, a major part of its appeal. To ensure that equipment stays “behind the scenes” from the residents’ perspective , Epproach technicians are trained to install each radio in a secure, camouflaged location. “Guests don’t even know it’s there,” Puplava said. “It worked out really well because they do not see anything.”
The durability of the outdoor WiFi system impressed Puplava as well. In fact, the state-of-the-art WiFi radios were so durable that each of them survived the wrath of Hurricane Matthew in early October 2016. “Wow – for as many trees, as many branches and as much as the damage was in here, we were at 100% that day,” Puplava said. Even FEMA, who arrived to assist the property and island following the hurricane, used the Epproach WiFi system to connect to vital online resources.
Online reviews improved for the RV resort and marina after the installation of the Epproach WiFi as well. “We are a top-rated resort property, but the one thing that was mentioned in the reviews was the bad WiFi service,” Puplava said. “The Epproach system has been a big improvement. All the reviews we’ve been getting now show that the guests really like it.”
Puplava said he reviewed many different WiFi systems, but felt that the Epproach Managed WiFi System‘s ability to monitor and manage the networks was especially beneficial. “With some of these other systems, if you have a problem, you have to call and wait for them to come out to determine the issue,” Puplava said. “But when we call Epproach, the technicians already know what’s going on. Everybody just can’t believe how good it works. It’s a non-maintenance system.”
Marty Hollingsworth, CEO of Epproach Communications, said he is excited to be able to provide high-speed, managed wireless internet service to the Hilton Head-based resort and marina. “Hilton Head is a popular tourist destination and vacationers expect fast, reliable WiFi speeds,” Hollingsworth said. “We are happy to provide that amenity for guests.”
About Epproach Communications
Epproach Communications is the premier provider of scalable, high-capacity WiFi networks for multiple dwelling units, including retirement communities, resorts, student housing and apartment communities. Epproach provides the latest technology in a total turnkey solution that is tailored to the specific needs of their clients. A proactive, 24/7/365 support team offers support to staff and direct to end users. For more information visit www.epproach.net or call 910-202-4700.
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About Hilton Head Harbor RV Resort and Marina
Full hook-ups & discounts for extended stays, plus boat & jet ski rentals, restaurant, & bath house. For more information visit https://www.hiltonheadharbor.com/.